Welcome to Melanin Edition! We are thrilled to offer a diverse selection of calendars, journals, notebooks, keychains, and other stationery items to help you stay organized and express your personal style. Please take a moment to review our store policies to ensure a smooth and enjoyable shopping experience.

 

Order Processing

 

Order Confirmation: After placing your order, you will receive an email confirmation within 24 hours confirming that we have received your order.

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Processing Time: Orders are typically processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

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Order Modifications: If you need to make changes to your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but cannot guarantee changes once processing has begun.

 

Shipping Policy 

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Order Tracking: Once your order has shipped, you will receive a tracking number via email.

Shipping Delays: While we strive to ensure timely delivery, please note that unforeseen delays may occur due to factors beyond our control, such as customs processing or weather conditions.

 

Payment Policy

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Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure payment methods.

Payment Security: All transactions are secured using industry-standard SSL encryption to protect your personal and payment information.

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Billing Information: Ensure that your billing information matches the details associated with your payment method to avoid any processing delays.

 

Return Policy

 

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 14 days of the delivery date.

 

Eligibility for Returns:

- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.

- Non-Returnable Items: Customized or personalized items, gift cards, and digital downloads are not eligible for return.

- Proof of Purchase: A receipt or proof of purchase is required for all returns.

 

How to Initiate a Return:

1. Contact Us: Email our customer support at info@themelaninedition.com with your order number and reason for the return.

2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.

3. Packaging: Securely package the item in its original packaging, including all accessories and documentation.

4. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

 

Refund Policy

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

 

Approved Refunds:

-Processing Time: Refunds are processed within 7-10 business days after receiving the returned item.

- Refund Method: Refunds will be issued to the original payment method used during purchase.

- Partial Refunds: May be granted in cases where items are returned damaged or not in original condition.

 

Non-Refundable Items:

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- Customized or personalized products

- Gift cards

- Items marked as final sale

 

Exchanges

 

If you received a defective or incorrect item, please contact us within 14 days of delivery for an exchange.

 

Exchange Process:

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1. Contact Us: Provide your order number, details of the defect or error, and photos if applicable.

2. Return & Replacement: We will guide you through returning the defective item and sending out the replacement at no additional cost.

 

 Damages and Issues

 

We take great care in packaging your orders to prevent damage during shipping. However, if your item arrives damaged or defective:

 

1. Contact Us Immediately: Notify us within 7 days of receiving the damaged item.

2. Provide Evidence: Include photos of the damage and the packaging.

3. Resolution: We will arrange for a replacement or refund based on the issue.

 

If you have any questions, concerns, or need assistance with your order, please reach out to us:

 

- Email: info@themelaninedition.com

 

Changes to This Policy

 

We reserve the right to update or modify these policies at any time. Any changes will be posted on this page, and the revised date will be updated accordingly. Please review this policy periodically to stay informed about our terms and conditions.

 

Thank you for choosing Melanin Edition ! We appreciate your business and are here to ensure you have a wonderful shopping experience.